Shipping, Returns & Refunds


We ship from our warehouse in California with DHL expedited  shipping 1-3  days on the West Coast and  2-5 days on the East Coast (business days). Standard shipping is also available 3-8 business days.


Place your order before 1 pm, UTC-06:00 on a business day, for your goods to be shipped out the same day. There can be exceptions to this sometimes.

For shipping costs enter your address in the checkout after adding items to your cart.

(Delivery sometimes is affected by adverse weather condition and high delivery volume on the part of the carrier. Unfortunately, Minbie cannot guarantee delivery within the normal time frame in these cases. The shipping charges on orders not delivered on time as a result of these delays will not be refunded)

Returns & Refunds

Minbie understands that you may have a change of mind or circumstance and may wish to return your purchase. We are more than willing to take back your order provided the following criteria are met: 


  1. All items are returned within 30 days of receipt.  No exchange, credit or refund can be given after the 30 day period.
  2. The product(s) must be unused, undamaged, unsoiled, unopened and in their original packaging with tamper-evident stickers or shrink-wrapped intact.
  3. Email Us with the following details: Your Name, Order Number, Product Name, Reason for Return. We will send you the return instruction or label.


Return products must be returned unused in their original condition with the factory seal and packaging intact. If your return is not a result of a Minbie error original shipping fees will not be refunded. 

 All Minbie products are sealed inside a box with a factory seal over the openings on the box. If these seals are broken, an item is not able to be resold or returned. If you wish to return a product, you need to decide before opening the box containing the item that you have purchased. Please send photos of the outer box, or shrink-wrapped pack, showing the box sealed over the opening on the top and the bottom. When photos show the packaging intact, we will schedule a tracked return satchel to be sent to you. You are required to send the order back to us within seven days of receiving the satchel. All returns go through a returns-check process that can take approximately two weeks to be completed. Please note that for full returns, refunds are done minus the outgoing shipping and return shipping costs. If only a portion of the order is returned, refunds are done minus the return shipping.

Missing item or damaged in transit 

Please ensure to open your parcel and check all items are included and are undamaged. Claims for missing or damaged items are to be submitted (14)  days of receipt of order.


Product defect

Minbie’s products are of the highest quality and are manufactured with great care and specifications.  If however, you believe you have a product that is faulty, please email us as soon as possible with your purchase details. We will send you a replacement or a refund depending on your choice.


Once shipped, your order will have a tracking number. Please contact if you do not receive this. The customer (you) assumes all risk from the time that the Minbie products you have ordered are given to the deliverer or freight agent for shipping, posting or forwarding. You need to take responsibility for providing the correct address for your order and proper access for the delivery of your order; for following the tracking and contacting the deliverer or freight agent if your order has not been delivered so that you receive or collect your order.


Conditions of Using the Minbie products

The instructions that come with the Minbie packs contain important information for your child’s safety and health, as well as the directions for correctly using Minbie and how to prevent leaks. Read the instructions before using Minbie products. (The instructions are also on the Minbie website ). I-Sip Trading Pty Ltd cannot guarantee that your baby will feed from the Minbie teat or benefit from the use of the Minbie teat. Please contact if you have any questions.