Help & FAQs

Every order ships from our warehouse in Chicago, Illinois, with USPS Ground Advantage. That includes full tracking and $100 of USPS insurance. You’ll see your shipping cost at checkout before you pay. Shipping is free on US orders over $40.

Orders placed by 12pm Central Time, Monday to Friday, usually ship the same business day. Orders placed after 12pm CT, on weekends or on federal holidays ship the next business day. During sales and holiday periods, please allow 1–2 extra business days to ship.

Delivery times are counted in business days from the day your order ships, not from the day you order. These are typical USPS Ground Advantage times from Chicago.

These are estimates, not guarantees. Weather, peak holiday periods and USPS volumes can occasionally add a few days. Rural addresses may take a day longer.

At the moment, all orders ship with USPS Ground Advantage, which is reliable and fully tracked. Ordering before 12pm CT is the fastest way to get your order on its way.

We email your USPS tracking number as soon as your order ships. It can take up to 24 hours for USPS to show the first scan. If you haven’t received a shipping email within 2 business days of ordering, check your spam folder, then contact us.

Parcels often travel between USPS facilities without a new scan, especially over weekends. If there’s been no update for 5 business days, contact us with your order number and we’ll open a case with USPS.

Check your mailbox, porch, parcel lockers, with neighbors and with your building’s front desk. USPS sometimes marks a package as delivered shortly before it arrives, so wait 24 hours. If it still hasn’t turned up, contact us with your order number and we’ll help.

Yes. Because we ship with USPS, we can deliver to PO Boxes and APO/FPO/DPO military addresses. Military addresses can take longer than the times above.

If your order hasn’t shipped yet, yes. Email us straight away with your order number and the correct address, including any apartment or unit number. Once your package is with USPS, we can’t change the address, but you may be able to redirect it through USPS Package Intercept.

This store ships within the United States, including Alaska, Hawaii, Puerto Rico, US territories and military addresses. For Australia, New Zealand and the UK, please visit our local Minbie websites.

You can return unused items in their original factory-sealed packaging within 30 days of delivery. For hygiene and safety reasons, we can’t accept returns of bottles, nipples or pacifiers once the packaging has been opened.

Email us before sending anything back. Include your order number and a clear photo showing the item is unopened and sealed. Once your return is approved, we’ll send you the return address. Return shipping is paid by you, and original shipping charges aren’t refundable. We recommend a tracked service so you have proof of delivery.

Once your return arrives and we’ve checked it, we’ll refund your original payment method. Your bank may take 5–10 business days to show the refund.

We’re sorry. Email us within 14 days of delivery with your order number and a photo or short video of the problem. For nipples, include the flow number printed on the nipple (for example 6P). We’ll send a replacement for any faulty item.

Contact us as soon as possible. We ship fast, so once an order has been processed or given a tracking number, we can’t change or cancel it. You’re welcome to place a new order for anything you missed, and unopened items can be returned as above.

Check your spam or promotions folder first. If it’s not there, contact us and we’ll confirm your order.

Start with the flow for your baby’s age, then adjust to how they feed. Paced flows (P) are ideal for babies who are mostly breastfed.

Age is only a guide. If milk seems to come too quickly, or leaks from the sides of your baby’s mouth, try a slower flow. If they get frustrated or feeds take a very long time, try the next flow up.

Choose the kit for your baby’s age. Each kit includes a bottle and the nipple flows for that stage, so you can find your baby’s pace.

Minbie is designed for exactly this. Our patented nipple supports the same wide latch and active sucking your baby uses at the breast, so they can move between breast and bottle without learning a new technique. It’s why so many parents tell us their baby took a Minbie after refusing other bottles.

• Offer the bottle when your baby is calm and not too hungry.
• Sit your baby fairly upright.
• Check the nipple’s air vent is at the top.
• Hold the bottle horizontally at first, so no milk drips from the tip.
• Gently touch the nipple to your baby’s top lip and wait for a wide, open mouth, as at the breast. Let them draw the nipple in deeply.
• If they’re not interested, stop and try again later. It often helps if someone other than the breastfeeding parent offers the bottle.

Still stuck? Email us your baby’s age and what you’ve tried, and we’ll suggest a flow and approach.

Minbie nipples are designed so your baby works for the milk, so milk shouldn’t pour out when the bottle is held correctly. Keep the air vent at the top and hold the bottle close to horizontal, tipping it only enough to keep milk in the nipple. If it’s still too fast, move down a flow.

Please don’t try to make one. Email us a photo or video of the nipple tip, the flow number printed on it and your order number, and we’ll send a replacement.

• Seat the nipple evenly inside the collar before screwing the collar onto the bottle.
• Only use Minbie collars and bottles. Parts from other brands may not seal.
• Check the nipple rim for damage. If you sterilize by boiling, keep the flame under the pot, because flames up the side can melt the nipple where it touches the pot.

If it still leaks, send us a short video and your order number.

Minbie nipples, bottles and collars are designed to work together as one system. They may fit some other brands, but we can’t guarantee a leak-free seal.

Wash in warm, soapy water and rinse well before first use and after every feed. Then sterilize using any one of these:

• A steam or UV sterilizer, following its instructions
• Boiling for 5 minutes in plenty of water, with the flame kept under the pot
• Sterilizing tablets or solution, following the soaking time exactly
• Microwave steam bags, following the bag’s instructions with plenty of water

Every 2–3 months, or sooner at the first sign of wear, stickiness, tears or damage. Check them before every feed.

Bottles are PPSU, a durable, lightweight, heat-resistant material that’s free from BPA and BPS. Nipples are BPA-free German silicone.

Yes. Use the sealing disc in place of the nipple for storage, then swap the nipple back on to feed. Follow CDC guidance on how long breast milk can be kept in the fridge or freezer.

The built-in vent lets air flow back into the bottle as your baby drinks, so milk keeps flowing smoothly and the nipple doesn’t collapse. Paced flows let your baby set a steady, comfortable rhythm, just like at the breast.

Yes. Our 2-nipple packs make it easy to move up a flow or replace worn nipples without buying a new bottle. Every Minbie nipple fits every Minbie bottle.

We always recommend buying the bottle kit that includes those nipples. For a small amount extra you get a brand-new bottle as well as the nipples, and it’s always helpful to have more bottles as your baby grows and feeds get bigger.

Keep at least one spare pair in your baby’s current flow, so there’s always a clean one ready while the others are being washed and sterilized.

Two Minbie pacifiers in the same color, plus a case you can use for travel and for sterilizing. Choose from five colors: Grey, Milk, Sage, Pink and Blue. All colors have the same design.

They suit babies from newborn up to around 2 years.

Its patented shape is flatter and wider than a round, cherry-shaped pacifier, with a slim neck, so it sits neatly and comfortably in your baby’s mouth. It’s made from one piece of soft, premium-grade silicone, so there are no joints where germs can hide. The koala-shaped shield is vented to let delicate skin breathe.

The Minbie pacifier is shaped to complement your baby’s natural sucking action. Many breastfeeding parents tell us their baby moves happily between breast, bottle and pacifier.

• Check it’s the right way up: with the nipple in your baby’s mouth, you should be able to read the Minbie logo.
• Introduce it gently: rest the shield against your baby’s upper lip, with the flatter side of the nipple facing up, and wait for them to draw it in. Don’t push it onto their tongue.
• Try again later: if they don’t take it, remove it and try another time, ideally when they’re calm.
• Help keep it in: while they get used to it, hold your baby so the handle rests gently against your chest.

Wash in warm, soapy water and rinse well. Then sterilize by boiling for 5 minutes (keep the flame under the pot), in a steam or UV sterilizer, or in sterilizing solution. Avoid long or repeated UV exposure, which can shorten a pacifier’s life.

Every 2–3 months. Check it before every use by gently pulling on the nipple. Throw it away straight away if it’s torn, cracked or sticky, as a damaged pacifier is a choking hazard.

For safety, never attach the pacifier to clips, chains, cords, ribbons, clothing or the crib. Always use it on its own.

Each pack should contain two. Email us a photo of the pack and your order number and we’ll make it right.

All major credit and debit cards, plus the express checkout options shown at checkout, such as PayPal, Apple Pay, Google Pay and Shop Pay.

In the US, Minbie is sold online at our website.

Sorry, we don’t offer free samples. A single bottle kit is an easy, affordable way to see if Minbie suits your baby.

Email info@minbie.com.au or use live chat on our website. For an existing order, include your order number. For a product problem, include a photo or short video so we can help faster.